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課程名稱 |
知識管理與服務創新
Knowledge Management and Service Innovation |
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開課學期 |
105-2 |
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授課對象 |
管理學院 商學研究所 |
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授課教師 |
陳鴻基 |
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課號 |
MBA7045 |
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課程識別碼 |
741 U9440 |
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班次 |
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學分 |
3.0 |
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全/半年 |
半年 |
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必/選修 |
選修 |
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上課時間 |
星期二2,3,4(9:10~12:10) |
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上課地點 |
管二302 |
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備註 |
限本系所學生(含輔系、雙修生) 且 限學士班三年級以上
總人數上限：60人 |
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Ceiba 課程網頁 |
http://ceiba.ntu.edu.tw/1052MBA7045_ |
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課程簡介影片 |
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核心能力關聯 |
核心能力與課程規劃關聯圖 |
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課程大綱
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為確保您我的權利,請尊重智慧財產權及不得非法影印
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課程概述 |
http://exp.management.ntu.edu.tw/BA/course/phdcourse |
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課程目標 |
Knowledge is critical to the daily operations and competitive advantage of a firm. Previously, knowledge that is internal to the firm and vital to its survival was managed without a systematic approach. With the advancement of information technology, and with the maturity in database management and information management, knowledge management began to attract more attention and generate more discussions. Knowledge management is the process in assisting organizations to identify, select, organize, distribute, and transfer important information and technical know how about problems solving, dynamic learning, strategic planning, and decision making. Knowledge management systems are systems targeting professional and managerial activities by focusing on creating, gathering, organizing, and disseminating an organization’s "knowledge" as opposed to "information" or "data."(Alavi and Leidner, 1999). This course provides a comprehensive of knowledge management, introducing topics like the origins and importance of knowledge management, the future and challenges of the knowledge market, knowledge management and organizational learning, knowledge management tools and techniques, case studies on how organizations utilize knowledge management and its critical success factors, and finally, the strategic use of knowledge management and its future trends.
A service, in general, is an inter-organizational business process, which not only demands a seamless and end-to-end concatenation of business actions, but also allows flexible and speedy redefinition of role playing in the process in order to meet constantly changing demands. How to balance the business process integration and flexibility becomes essential in service oriented business processes. Service science and innovation is the study of service systems, and it aims at improving service systems (particularly those involved in complex, IT-enabled services) in terms of the application of scientific, management, and engineering disciplines. Service science and innovation has the goal of making productivity, quality, performance, compliance, growth, and learning improvements more predictable in work -sharing and risk-sharing (co-production) relationships.
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課程要求 |
1. Reading report
2. Reading presentation
3. Case presentation
4. Case report
5. Classroom discussion
6. Final project
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預期每週課後學習時數 |
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Office Hours |
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指定閱讀 |
HBS case
1. Global Knowledge Management at Danone,” 9-608-107
2. Transferring Knowledge between Projects at NASA JPL, Harvard Business Case 9-917-404 2016
3. Intermountain Health Care, Harvard Business Case, 9-603-066, 2013
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參考書目 |
Kimiz Dalkir, Knowledge Management in Theory and Practice, 2nd ed., MIT Press |
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評量方式
(僅供參考) |
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No. |
項目 |
百分比 |
說明 |
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1. |
Reading report |
20% |
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2. |
Reading presentation |
25% |
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3. |
Case presentation |
15% |
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4. |
Case report |
10% |
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5. |
Classroom discussion |
10% |
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6. |
Final project |
20% |
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週次 |
日期 |
單元主題 |
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第1週 |
2/21 |
Intro. to KM: IDEO case |
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第2週 |
2/28 |
day off |
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第3週 |
3/07 |
Old Wisdom: Classic in KM |
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第4週 |
3/14 |
Knowledge Management Cycle Working Smarter, Not Harder
Understanding Knowledge
Knowledge Management Project in Practice |
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第5週 |
3/21 |
Knowledge Management Model Architecture
Knowledge Management Project in Practice |
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第6週 |
3/28 |
Case 1: “KM at Danone”
Knowledge Management Project in Practice |
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第8週 |
4/11 |
Knowledge Capture and Codification
Knowledge Management Project in Practice |
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第9週 |
4/18 |
Knowledge Sharing and CoP
Knowledge Management Project in Practice |
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第10週 |
4/25 |
Knowledge acquisition
Knowledge Management Project in Practice |
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第11週 |
5/02 |
Case 2: Transferring Knowledge between Projects at NASA JPL |
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第12週 |
5/09 |
Role of Organization Culture & toolkit
Knowledge Management Project in Practice |
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第13週 |
5/16 |
Big data and Analytics
Knowledge Management Project in Practice |
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第14週 |
5/23 |
Case 3: Intermountain Health Care
Service science |
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第15週 |
5/30 |
day off |
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第16週 |
6/06 |
Service Science - perspectives |
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第17週 |
6/13 |
Final Project Presentation |
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